obstacle race slide

COVID 19 Update – Furlough

 

Due to the impact of the COVID19 virus, we have been forced to furlough and our offices are temporarily closed.

Please all stay home and stay safe so that we can all get together again as soon as possible.

Kind Regards
X-Runner

2020/21 Event Calendar – COVID 19 Update

We are pleased to announce that we have secured alternative dates with all our venues and can offer everyone free deferral to any future event in 2020 and 2021.

2020 Calendar
Wild Mud Run – 28th March 2020 – Postponed
Water Wipeout 4th July 2020 – Scheduled as planned*
Wild Warrior – 19th September 2020 – Scheduled as planned*

*These events are currently scheduled to take place as planned, however with the ever changing situation this may change, we will follow government advice and will keep you updated as soon as we have more information.

FREE DEFERRALS!

Given the current state of the COVID-19 we are extending FREE DEFERRALS and FREE SUBSTITUTIONS to all future events.

2021 Calendar 
**Wild Mud Run – 20th March 2021 – Osmaston Manor, Derbyshire DE6 1LW.
**Water Wipeout – 3rd July 2021 – National Water Sports Centre Nottingham,
**Wild Warrior – 18th September 2021 – Wild Park, Brailsford, DE6 3BN

You will be able to transfer your entry free of charge to any future date, we will also allow you to transfer your entry free of charge to another person. **2021 dates are provisional and will be confirmed when appropriate.

What you need to do? Nothing! Until social distancing restrictions are lifted there is little point in transferring your entry. As soon as we are able to confirm an event can take place you will be be notified.

FREE DEFERRALS!

We are extending FREE DEFERRALS to any future event to ensure you have the flexibility that you need. This means that there will be no deferral fees (normal fees are £40 per entry). We are also offering free substitutions to another person, (normal substitution fee £40 per entry). If it looks like you will be charged a second set of fees, please contact Customer Service Here.

Refunds;- For those who are requesting refunds;- Please read the terms and conditions you agreed when you registered for the event terms and conditions

These terms offer refunds less a £40 administration fee to cover our spent expense. As a limited company we have a legal obligation to ensure the business remains solvent. Should we issue full refunds this would legally force us into liquidation, closing the business with immediate effect. This would mean no future events would take place and everyone looses their payment.

Further reading on refunds and irrecoverable event expenses.

So please, when you ask for a refund, just ask the question, ‘Can I let my fee go for 2020?’ And in the process, the race you entered will be around in 2021.

It is highly likely that many races will not recover from this but we at x-runner’s are committed to keep the sport we love alive to fight for another time.

Thanks for your patience and understanding, together we can rise through this, stay fit, stay healthy and stay safe.

We sincerely look forward to seeing you all again soon.